Effective Date: July 22, 2026
Welcome to Laolaxmi.com. We strive to ensure that every customer receives quality products and a satisfactory shopping experience. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
We accept return requests only within 24 hours of the product being delivered.
To be eligible for a return:
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The return request must be submitted within 24 hours of delivery.
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A valid reason for the return must be provided.
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Clear photo or video evidence supporting the issue must be submitted.
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The product must be unused, in its original condition, and with all original packaging, tags, accessories, and invoices.
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The product must not have any physical damage, scratches, dents, misuse, or signs of tampering caused after delivery.
Returns that do not meet the above conditions may be rejected.
2. Non-Returnable Situations
Returns will not be accepted if:
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The request is made after 24 hours from delivery.
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No valid reason or supporting evidence is provided.
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The product has been physically damaged, misused, altered, or improperly handled by the customer.
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The product is missing original packaging, accessories, or documentation.
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The issue is due to normal wear and tear or improper use.
3. Return Request Process
To request a return:
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Contact our customer support within 24 hours of receiving your order.
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Share your order number.
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Provide a detailed explanation of the issue.
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Attach clear photos or videos as evidence.
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Our support team will review your request and respond after verification.
4. Refund Policy
Once the returned product has been received and inspected, we will notify you of the status of your refund.
If approved:
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The refund will be processed using the original payment method whenever possible.
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Processing times may vary depending on your payment provider or bank.
If the return request is rejected after inspection, the refund will not be issued.
5. Order Cancellation
Customers may request order cancellation by contacting our support team.
Please note:
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Cancellation charges may apply.
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The applicable cancellation charges depend on the product, order status, and processing stage.
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The final cancellation amount, if any, will be communicated after discussion with our customer support team.
Orders that have already been shipped may not be eligible for cancellation and may instead be processed under the Return Policy, subject to eligibility.
6. Damaged or Incorrect Products
If you receive:
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A defective product,
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A wrong item, or
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A product damaged during transit,
please contact our support team within 24 hours of delivery and provide clear photo or video evidence. We will review the case and provide an appropriate resolution.
7. Right to Reject Returns
Laolaxmi.com reserves the right to refuse any return or refund request that does not comply with this policy or if fraudulent activity, misuse, or false claims are suspected.
8. Contact Us
If you have any questions regarding this Refund & Return Policy or wish to request a return or cancellation, please contact our customer support through the contact details available on Laolaxmi.com.