Effective Date: August 6, 2026
At Laolaxmi, we strive to process and ship orders as quickly as possible. Please read our cancellation policy carefully before placing an order.
Order Cancellation by Customer
- Orders can be cancelled only before they are processed or dispatched.
- To request a cancellation, please contact our customer support as soon as possible with your order number.
- Once an order has been shipped, it cannot be cancelled. You may refer to our Return & Refund Policy for eligible returns after delivery.
Cancellation by Laolaxmi
We reserve the right to cancel any order under certain circumstances, including but not limited to:
- Product is out of stock or unavailable.
- Incorrect pricing or product information due to technical or human error.
- Payment could not be verified or was unsuccessful.
- Suspected fraudulent or unauthorized transactions.
- Orders that violate our Terms of Service.
If your order is cancelled by us after payment has been received, a full refund will be initiated to your original payment method.
Refunds for Cancelled Orders
- Approved cancellation refunds are generally processed within 5–7 business days.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
- Refunds will be issued using the original payment method whenever possible.
Non-Cancellable Orders
Orders cannot be cancelled once:
- They have been packed and dispatched.
- They are marked as shipped by our courier partner.
- The product is customized, personalized, or made specifically for the customer (if applicable).
Contact Us
If you need assistance with cancelling an order, please contact us:
Email: support@laolaxmi.com (replace with your actual support email if different)
Please include your Order ID, name, and reason for cancellation to help us process your request promptly.